About

In our tech-savvy world where a customer experience can be communicated to hundreds of people in seconds, every point of contact with the customer is crucial. That's where TeleSight comes in. TeleSight offers customer satisfaction research solutions using cutting edge live agent, web, interactive voice response (IVR) and integrated service surveys to systemically improve customer interactions. TeleSight's comprehensive reporting provides invaluable insight into anything from process management to training procedures for 11 of the Fortune 100 companies and many others big and small. TeleSight takes pride in providing actionable customer satisfaction insights for the best price in the market. We reach your customers so your business can reach its full potential.
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Solutions

Companies collaborate with TeleSight to capture powerful customer insights used for anything from process management to customer satisfaction measurement. At TeleSight we go beyond collecting data from your customers; We ask the right questions, the right way, at the right time. Our research--your customers--will provide the information your company needs to advance in today's competitive market.

Methodologies

TeleSight offers a wide range of innovative surveying methodologies to help your company reach its customers effectively. Our methodologies include: Phone Interviewer, Interactive Voice Response, Hybrid Hytouch℠, and Web Surveys. These methodologies can also be combined and customized to best suit your customers. Not certain which method will work the best for your project? Our extensive experience and independent research can help you choose the best method for your customers, maximizing your response rates.

Resources

Are you getting the most out of your customer feedback survey? Interacting with customers for their feedback can present many challenges. At TeleSight, we're committed to sharing information that will enhance survey design and positively engage customers.